Number of applications made by pensioners to telephone information service of ‘190’ number increases

Number of applications made by pensioners to the State Social Protection Fund’s  modern type telephone information service of ‘190’ number. Thus, in January – February of this year the information service received 10,713 applications from citizens.  53,4 %  of  these applications were answered directly by advising operators in live mode. 

46,6 % of applications were made on nonworking days and were automatically answered by electronic operator. This information was provided to ‘ICTnews’ by head of  Public Relation sector of the State Social Protection Fund, Elman Babayev.

According to him, most of applications (59,2%) were about pension issues. 16,4 % of  applications were made to clarify issues related to the State Social Insurance. 24,4 %  of applications were about organization of  private  registration  and other issues.

Telefon məlumat xidməti canlı və avtomatik rejimdə olmaqla fasiləsiz fəaliyyət göstərir”. The telephone information service operates day and night in automatic regime.  Let’s note that the State Social Protection Fund’s  website www.dsmf.gov.az, www.sspf.gov.az contains the information about using this service and special educational  video material. 

---