“Poçtap” service for returning of lost documents to its owner launched

Azerpost LLC of the Ministry of Transport, Communications and High Technologies (MTCHT) has launched the  service  "Poçtap" ("Pochtap"), which is  implemented within the framework of a new social project. The aim of the service "Poçtap"   is returning found documents to their owners.

The documents found within the service are accepted by appropriate post offices, if the owner of the document is not found, it will be delivered to the appropriate authority. So, if a person finds a document by chance may toss it in any letterbox or hand  it over to any post office, as well as "Shebeke" service centers on the condition of anonymity. The document received at the post office is registered in a relevant program and searching for the holder’s contact information automatically starts, and if found, a  call center employee  contacts the person.

At the same time, the person who has lost his document  can learn information about it, whether it is found or not   by visiting  the official webpage of "Poçtap" service ( http://www.pochtap.az),  calling  call center 169 or any post office  or  place an advertisement  for the search of the lost document.

Thus, it is possible to place advertisement on the lost document by selecting the section "I have lost my document"   and entering necessary information in the related fields at  http://www.pochtap.az.
At the same time, by entering relevant data  in the "Search" section,  the person can make a search in order to obtain information on current status of the document,  the storage period,  availability of information on the lost document  in the database of the service  "Poçtap".





















The person whose document was found  can  get the document at branch post office  or order its delivery to the nearest post office  by calling call center. Retention period of the document in the post offices is 10 days. The period may be extended for up to 1 month at the request of the owner of the document.





















It should be noted that the person who gets the lost document  at post offices or "Shebeke" service centers  through  "Poçtap" service must pay service fee in the amount of AZN1.80. If the person wants the lost document  to  be delivered to his/her address, delivery fee  is calculated in accordance with Azerexpresspost’s service rates.

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