Date:16/08/17
The Russian company Voximplant has developed a software product that allows you to combine chat in different messengers into a single chat. The product is intended for businesses, it should organize an intensive correspondence with customers. As such, the program messenger is not. The developers themselves call their decision “Uber for messengers”.
The solution lasted for about a year, the team at different times was counted from 5 to 10 employees. In a press-service Voximplant reported that “the total development cost is difficult to calculate because the project team was not working on API full working day”. The product already has customers, but their names were not disclosed.
The creators of the product say that many companies get a day, thousands of messages from clients. Their employees are forced to process those messages “manually”, that is, to switch between different messengers and at the same time maintain a common database of messages. All it takes is one and a half hours daily, say in Voximplant.
Especially a lot of messages get through instant messengers the employees of banks and courier services, and in recent years, and retail. Text messages are used for registration and identification of users, confirmation or cancellation of the order, clarification of the status, etc.
The decision from Voximplant accepts messages and calls received via IMS, website or smartphone, and arranges them in a queue for the staff of the contact center. A queue can be created both manually and automatically. Message delivery is possible with both immediate and delayed. Of instant messengers platform will support WhatsApp, Viber and Telegram.
Voximplant develops software uniting WhatsApp, Viber and Telegram in a single chat
The Russian company Voximplant has developed a software product that allows you to combine chat in different messengers into a single chat. The product is intended for businesses, it should organize an intensive correspondence with customers. As such, the program messenger is not. The developers themselves call their decision “Uber for messengers”.The solution lasted for about a year, the team at different times was counted from 5 to 10 employees. In a press-service Voximplant reported that “the total development cost is difficult to calculate because the project team was not working on API full working day”. The product already has customers, but their names were not disclosed.
The creators of the product say that many companies get a day, thousands of messages from clients. Their employees are forced to process those messages “manually”, that is, to switch between different messengers and at the same time maintain a common database of messages. All it takes is one and a half hours daily, say in Voximplant.
Especially a lot of messages get through instant messengers the employees of banks and courier services, and in recent years, and retail. Text messages are used for registration and identification of users, confirmation or cancellation of the order, clarification of the status, etc.
The decision from Voximplant accepts messages and calls received via IMS, website or smartphone, and arranges them in a queue for the staff of the contact center. A queue can be created both manually and automatically. Message delivery is possible with both immediate and delayed. Of instant messengers platform will support WhatsApp, Viber and Telegram.
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