Date:10/05/12

Taxpayers interested in e-services most of all

During March 2012 the number of calls to Telephone Information Service of the Ministry of Taxes has reached 28,708.  16,179 appeals were answered by the inspector-operators  during the live connection,  12,529 appeals were answered by electronic operators, and 73.541 taxpayers were sent messages.

In comparison with the same period of last year,  the number of requests answered by the inspector-operators during the live connection, increased by 49.5%, answered by e-operator in the automatic mode increased by 1.4%.

The number of taxpayers, who received messages increased by 8.5 times.  This information was provided in a statement published by the Analytic Information Department  of the Ministry of Taxes.

Questions answered by the inspector-operators in the live mode, were mainly associated with electronic services (27.4%), the types of taxes (13,3%), registration (12,6%), tax return forms and their filling  (15,4%),  requisites of budget and tax organizations (9,6%),  messages sent to taxpayers (5,8%).

  Appeals received during automatic operation were mainly about the types of taxes, about the tax debt to the state budget. 99.1% percent of the received questions were answered immediately by inspector-operators, 0.9% after the preparation of  a question list. 81.8% of  questions  were received from Baku, 12.2% from  mobile operators, and the rest from the regions. During the reporting period 48 complaints and applications made by taxpayers were received and sent to relevant a agencies for consideration.

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