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Date:24/08/11

Hong Kong offers e-Postal services

Along with the rapid phase of innovation in internet technologies which opened doors to better improve message-delivery services, it has also created new opportunities that the Hong Kong Post is keen to tap.

“We actually see the Internet both as a source of prospects and challenges. The Internet is creating a huge surge in e-commerce activities. These activities require a delivery service to complement its transactions,” Postmaster General Clement Cheung said.

Cheung says that as e-commerce grows more popular, Hong Kong Post is working with online shopping and group-buying websites to provide a platform for merchandise delivery and counter collection, and cash-on-delivery services for them.

“We can be the delivery arm of Internet marketing portals. If somebody acquires a certain item from the portal, we will be responsible for delivering it, which we could do on every single day according to our daily routine”.

Cheung says that if clients are not keen on providing their personal information when shopping online or are not at home to receive the delivery; clients can decide to collect that particular item from one of Hong Kong Post’s 126 retail business outlets.

Cheung also revealed that in their new collaboration with eBay and the United States Postal Service (USPS), Hong Kong residents who sell their goods online through eBay can use the Hong Kong Post’s “ec-Ship” service to get an instant tracking number and print out a shipping label.

They can also upload the address and customs information to save time and money. Cheung says they want to roll out the service for anyone to use, not just eBay sellers, within the next six months.

In addition, the Hong Kong post also launched a new iPhone application that lets customers trace and track parcels or letters they sent anywhere and also help them locate the nearest post office and street posting boxes on a map and calculate the postage costs.

“The Internet is going to be the future for every single business in the world. The postal business is no exception. Hong Kong Post will have to continue its effort looking into its existing business to refine and reform so that we can adapt to the new environment,” Cheung said.



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