Date:16/04/20

Aztelecom in continuous operation

In accordance with the relevant decisions of the Cabinet of Ministers, the main department and all subordinate enterprises of Aztelecom Limited Liability Company of the Ministry of Transport, Communications and High Technologies are operating in an accelerated regime and on a shift basis during the special quarantine regime.
 
With a view to increasing the sustainability and quality of telecommunication services rendered to customers, a continuous workflow is provided.
 
Aztelecom takes preventive measures to timely prevent possible accidents, improve the quality of services provided and eliminate losses.
 
The technical staff of subordinate enterprises located in regions promptly solves the issues of connecting new customers to broadband services, as well as emerging problems. Technical performances of equipment are regularly monitored in cities, regional centers, settlements and villages, and preventive measures are taken in all directions.
 
It should be noted that majority of the population is at home during the quarantine regime, which has led to a significant increase in demand for multimedia services. The work schedule of maintenance teams on duty has been strengthened to promptly resolve any problems that may arise. In order to ensure the stability of communication services, additional resources have been allocated for the monitoring of backbone networks 24 hours per day.
 
During the quarantine period, regular work is carried out to ensure network stability to meet customers’ growing needs in telecommunication services.
 
Call centers 122 and 170 are operating around the clock to answer customer questions. Given the growing number of calls made to the call centers these days, the workforce has been increased and technical capabilities have been strengthened.
 
The main goal of all measures taken is to ensure the organization of common activities in accordance with the requirements of the day.
 
 

 

 

 

 

 

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