Single call center ‘155’ of MTCHT created

Various reference centers operating in the subordinate structures of the Ministry of Transport, Communications and High Technologies (MTCHT) are united into a single call center.
So, a single call center "155" was created to provide citizens with high-level client services and to help them get accurate and detailed information in a prompt manner.
From now on, citizens can contact the call center “155” to get information on the services rendered by  such companies and providers as Aztelecom LLC, Baku Telephone Communications LLC (Baktelekom), Azerpost LLC, Data Processing Center, AzEuroTel, Azdatacom, Az. net, Bakinternet.
The purpose of creating a single call center is the improvement of the quality of services and customer satisfaction, more efficient use of structures’ resources, development of more suitable services for customers, prompt solution of issues arising from citizens’ requests and appeals, optimization of relevant databases and their regular updating.
The call center provides such services as instant registration of appeals and their prompt solution, as well as responding to inquiries via e-mail and web chat, sending emails, conducting surveys and questionnaires, phone trade, communicating with citizens through social networks.
In addition, an opportunity to activate various services without the operator’s help through interactive voice responses has been created. Corporate or special customers may be provided with premium services.
The call center accepts inquiries in the 7/24 mode in three languages - Azerbaijani, Russian and English. Currently, the call center employs 60 operators, and their number is planned to increase to 100 by the end of 2018.
The operator process nearly 100,000 requests a month.
It is expected that at the next stage, the range of services will be expanded and the population will be provided with various daily online services through the phone and a portal (for example, ordering food, taxi services, providing information about restaurants, theaters and sport, booking tickets, various concierge services and etc.)

Views: 319

©ictnews.az. All rights reserved.

Facebook Google Favorites.Live BobrDobr Delicious Twitter Propeller Diigo Yahoo Memori MoeMesto

16 January 2019

15 01 2019

Large Technology Companies Establish the 8K Association

A group of technology brands has come together at CES 2019 to form a new industry organization: The 8K Association

Global sales of equipment, software, telecommunications and IT services to grow from $4 trillion in 2018 to $4.5 trillion in 2022

In 2018, global sales of equipment, software, telecommunications and IT services grew by 3.7%, which is slightly 

LG to release 8K UHD smart TVs

New year, new you. That's a sentiment echoed by most TV manufacturers each January, as the major players

Mozilla confirms that Flash will be disabled in Firefox 69

THE MOZILLA FOUNDATION has confirmed that it will stop default support of its Flash plug-in starting with Firefox

First 5G Remote Surgery Completed In China

We’re going to be hearing a lot about 5G this year. It’s one of the buzzwords for 2019. Major carriers in countries

WhatsApp testing fingerprint authentication on Android phones

WhatsApp doesn’t require a password or PIN in order to be opened, which means anyone can access your account 

China’s Dark Side Moon Probe Conducts First-Ever Lunar Bio Experiment

The China National Space Administration (CNSA) announced last week that the Chang'e-4 mission to the far